How to cancel

Under the United Kingdom's Distance Selling Regulations, If you've received goods and have simply changed your mind about purchasing them, you may return the goods to us for full credit, without a re-stocking fee, subject to the following conditions:

You have a duty to return the goods in a reasonable condition.

You have the right to change your mind and are entitled to cancel the contract within 7 working days of the day after the goods are received.

The goods are not software which is unsealed.

You pay the return delivery charges. Please make sure you ensure for the full value of product when you return goods for a refund

Goods are returned as soon as possible in order that your credit can be actioned within 30 days.

Goods are returned in a re-saleable condition

We request you retain the original packaging in the case of having to return the said items.all packaging must be in good condition

We cannot collect from outside uk and off main land.

Please contact us on 08000 183 183 before returning goods to obtain a returns number.

Address:
Returns Dept.
Cooper Sewing Machines Ltd
666-668 High Road
Finchley
London
N12 

SOFTWARE WILL NOT BE REFUNDED

if you return goods without requesting a returns number you will be charged 25% of total purchase price.

PLEASE REMEMBER IF YOU USE A PRESS AND YOU SIMPLY CHANGE YOUR MIND YOU ARE STILL ENTITLED TO A REFUND,BUT YOU MAY NOT GET A FULL REFUND AS WE WOULD HAVE TO RE SELL AS SECOND HAND AND USED,PLEASE THINK BEFORE USING IT

IN REGARD TO ALL  BUDGET MACHINES UNDER £65 WE DO NOT COLLECT FOR REPAIR AS THE PRICE REFLECTS THE QUALITY

INDUSTRIAL MACHINES THAT ARE ORDERED FOR CUSTOMERS ARE NON STOCK ITEMS.. 

ARE SUBJECT TO 25% CANCELLATION CHARGE IF YOU CHANGE YOUR MIND OR ORDERED THE WRONG MACHINE..THE DELIVERY ALSO IS NOT REFUNDABLE